Return & Refund Policy

We want you to be completely satisfied with your purchase from our Shopify site. If for any reason you are not satisfied, we offer a hassle-free return policy within 30 days of purchase. Please take a moment to review our return policy guidelines.

  1. Eligibility:

    • To be eligible for a return, the item(s) must be in their original condition and undamaged, with all tags and packaging intact.
    • Some items may be exempt from being returned, such as personalized or custom-made products. Please check the product description for any specific return restrictions.

  2. Return Process:

    • To initiate a return, please contact our customer support team within 30 days of receiving your order. We will provide you with detailed instructions and a return authorization number (RA#) if required.
    • Returns made without prior authorization may not be accepted or processed.

  3. Return Shipping:

    • The customer is responsible for the return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item.
    • We recommend using a trackable shipping method and obtaining a proof of shipment to ensure the safe return of the item(s).
    • If the return is due to our error, we will provide a prepaid shipping label or arrange for the return shipping at our expense.

  4. Refund Process:

    • Once the returned item(s) are received and inspected, we will notify you of the status of your refund.
    • If the return is approved, a refund will be processed to your original method of payment within a reasonable timeframe.
    • Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account.

  5. Non-Refundable Items:

    • Certain items are non-refundable, including but not limited to:
      • Gift cards or vouchers
      • Downloadable or digital products
      • Intimate or sanitary goods (e.g., undergarments, swimwear) for hygiene reasons

  6. Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange an item, you can initiate a return as outlined above and place a new order for the desired item.

  7. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact our customer support immediately.
    • We may request photos or additional information to assess the issue and provide a suitable resolution, such as a replacement or refund.

  8. Return of International Orders:

    • For international orders, the same return policy guidelines apply. However, please note that the customer is responsible for any additional customs duties, taxes, or fees associated with the return.

If you have any further questions or require assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to help!